TIẾNG VIỆTOur 12-day Vietnam tour package will lead you to explore the incredible wonders and hidden jewels of this enchanting country, from mysterious Halong Bay caves to the underground labyrinths of Cu Chi.
Specially designed to gather travelers into small groups, this classic package offers a great chance for travel lovers to witness Vietnam’s alluring heritage at a saving cost yet still being nicely taken care of.
Highlights of Vietnam from North to South 12 days
92.6Excellent - 157 reviews
FromUSD$1249$974/pax
12 Days
Hanoi - Hoi An - Hue - Ho Chi Minh - Halong Bay - Mekong Delta
11 Breakfasts, 4 Lunches, 1 Brunch, 1 Dinner
Min 1, Max 12
- Golden Day Special
- Enjoy a $20 dinner gift voucher per guest in Hanoi
Book with Flexibility
Departure:Mar 11, 13, 15, 18, 20, 22, 25, 27, 29 | Apr 1, 3, 5, 8, 10, 12, 15, 17, 19, 22, 24, 26...
category:Highlight Tours, Small Group
Theme:Cultural, Nature
Suitable:Group Travel, Seniors
Type:Join in tour
Why you’ll love this trip?
- A perfect journey for first-time visitors to Vietnam, offering deep experiences of culture, nature, and people.
- From ancient Hanoi to the poetic Hoi An, from the majestic Ha Long to the bustling Ho Chi Minh City, this journey will offer you an unforgettable experience.
- Let's immerse yourself in history at the Hue Imperial Citadel, Cu Chi Tunnels, ancient pagodas, and bustling old quarters.
- A highlight of any trip to Vietnam is a night cruise through the breathtaking Halong Bay.
- Save money, make new friends, and enjoy personal space with our small group tours.
Trip map & itinerary
Day 1: Hanoi Arrival - Welcome to Vietnam!
Day 2: Explore Hanoi’s Highlights Half-day (SIC)
Day 3: Halong Bay - Stay Overnight On An Elegant Cruise
Day 4: Halong Bay - The Second Day To Venture
Day 5: Flight to Da Nang - Head To Alluring Hoi An
Day 6: Discover Hoi An Ancient Town Half Day
Day 7: Say Goodbye To Hoi An - Hue Road Transfer
Day 8: Half-day Hue City Tour (SIC - Small Group)
Day 9: Flight to Ho Chi Minh City - The City That Never Sleeps
Day 10: Cu Chi Tunnels - Ho Chi Minh City Exploration (Small Group)
Day 11: Thrilling Venture To Mekong Delta Full day (SIC)
Day 12: Ho Chi Minh Departure
Important Notes:
- PROGRAMS & SCHEDULES SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
Inclusions
11 Breakfasts, 4 Lunches, 1 Brunch, 1 Dinner
Airplane, Car, Cruise, Shuttle Bus
Hotel (10 nights), Overnight on Cruise (1 night)
- Overnight in shared Twin/ Double room with Air-condition (AC) at hotel.
- All transport during tour on air - conditioned vehicle as per itinerary (including airport pick up & see off)
- All in-tour stationed local English speaking guide.
- Meals as indicated in the program
- Entrance fees as per itinerary
- 2 domestic flights Hanoi – Da Nang and Hue – Ho Chi Minh City
Tour Price
| 30 Oct 2024 - 31 Dec 2025 | |
|---|---|
| Join In Tour | |
| Economy 2*+ Hotels | 1249 USD999 |
| Superior 3* Hotels | $1,399 USD$1,119 |
| First Class 4* Hotels | $1,649 USD$1,319 |
| Deluxe 5* Hotels | $2,249 USD$1,799 |
Customer Reviews
Score breakdown
- Itinerary84
- Food/Drink94
- Tour guide89
- Enter/Act99
- Accommodations97
Excellent services highly rated by Tripadvisor Travelers' Choice
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4.9 (out of 5)
We had a great experience in vietnam![]()
by Trustpilot
by TrustpilotWe had a great experience in vietnam, even that we have to change our plans due typhoon Yagi, the help and support from Best Price Travel and specially from Anna was superb!!! Lin the guide and the driver were very friendly. I gladly recommend them, we can’t wait to return to Vietnam !!! Anna thanks and extend our gratitude to your team!!!
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2024-09-02, Mario
Hanoi city tour on motorbike - best experience ever! Whow!!!! Thanks to Mr Tom.![]()
by Tripadvisor
by TripadvisorWe used Bestpice Travel. Our consultant was Hang Moon - the best consultant ever! The guide that took us on the motorbike (Mr Tom) was simply the best! It was a wonderful experience (and it was raining!!).
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2024-09-01, ohstudios2
3 day Ha Long Bay experience![]()
by Tripadvisor
by TripadvisorWe organised with the brilliant Mia Nguyen at Best Price travel for a 3 day, 2 night tour with Orchid cruises on their nostalgia boat. Mia’s help and organisation was brilliant. Due to the typhoon we had to change plans but she was helpful, friendly and organised throughout. We genuinely could not have asked for more from her. The boat was clean, comfortable and with some absolutely brilliant staff. We are well, plenty of options and lots of food available. The trips we took from the boat were even better than expected. An amazing experience.
Read more
2024-09-01, Gav S
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very good and we really appreciated her “follow-up” on all the aspects during the tour. Hang is
definitely an asset to Bestrate Tours as a company!
1. Itinerary: 10/10
2....More
very good and we really appreciated her “follow-up” on all the aspects during the tour. Hang is
definitely an asset to Bestrate Tours as a company!
1. Itinerary: 10/10
2. Food/ Drink: 8/10
3. Tour Guide
3.1. Guide in Hanoi
Really enjoyed the guide for the Ha Long Bay excursion (Man). He interacted well with us and had a
good sense of humor. The other guide was very knowledgeable and he treated us very well.
For the night eating tour, the guide (Tam) was very good and attentive. The only comment that I have
is that it is not possible to eat all the food so maybe it is an idea to ask the guests if they would like
to share portions of food.
3.2. Guide in Hue/ Hoi An
Gave very good information and was very helpful with questions.
3.3. Guide in Ho Chi Minh
The guide was very knowledgeable and we enjoyed the interaction with him.
4. Accommodation
4.1. Hotel in Hanoi
The Minasi Hanoioi Hotel was well situated in the city. The room was very acceptable as was the
breakfast. The hotel staff were very friendly and helpful.
4.2. Hotel in Ho Chi Minh
Queen Ann Hotel – This hotel was below our expectations. The hotel is situated across the road
from a night club and the loud music was played/heard until 2-3am in the morning. This loud music
interrupted our sleep. After the night club had closed then the people who had been in the club
continued to party and talk loudly outside the club. On one of the mornings the talking (noise)
continued to 7am and further interrupted our sleep. The bed and amenities in the room were ok but
the panels and walls of the room were covered in dust and had obviously not been cleaned for a
long time.
4.3. Cruise in Halong
Definitely one of the highlights of the tour. All the staff on the boat were very friendly. The
accommodation and food on the boat was excellent. The time allocated for the cruise was for us
just right.
4.4. Hotel in Hue
The Rosaleen Hotel location, facilities and staff were all ‘top-notch’. Enjoyed being accommodated
at this hotel.
4.5. Hotel in Hoi An
This hotel was very special and we enjoyed our stay there. We especially appreciated having a
swimming pool available in which to ‘cool-off’. All the amenities and hotel staff were “top-class”....Less
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We also want to extend a special…
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Thank you for everything this far. Transfers, boat, food & host were all excellent. We arrived on rain & by the end of kajaking the sun was out. Sic was an excellent & caring host.
We (including one of my sister-in-law whose legs are weak) find a challenge to climb up a flight of steep stairs up to hotel lobby. The service & standard of cleanliness are not as good as the hotels we stayed in Hanoi,...More
We (including one of my sister-in-law whose legs are weak) find a challenge to climb up a flight of steep stairs up to hotel lobby. The service & standard of cleanliness are not as good as the hotels we stayed in Hanoi, Hoian & Hue. The breakfast room is at the basement which is stuffy & cramp. Poor ventilation at breakfast room
Queen Ann Hotel is not suitable for people who are over 65 years due to the numerous steps.
We love most is Hoian Central Hotel
Our tour guide Sam as well as intern Jess have guided & took care of us very well for today’s day tour which we enjoyed. They were patient & caring toward us as we took longer time to walk around due to our age & stamina
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We had Hien as our dedicated Consultant, went above and beyond to create an unforgettable tour for us. She not only fulfilled all our requests but...More
We had Hien as our dedicated Consultant, went above and beyond to create an unforgettable tour for us. She not only fulfilled all our requests but also provided valuable recommendations to enrich our adventure.
Our trip wouldn't have been the same without Hien and her team. They handpicked the finest hotels and arranged comfortable, luxury transportation that was a welcome retreat after long days of exploring.
Vietnam has truly left an imprint on our hearts, and it wouldn't have been possible without you.
We look forward to visiting again soon for other area of Vietnam....Less
Hanoi Hotel: This place was special. We wish we could've stayed longer. The location was perfect, and we loved the street fair nearby.
Ho Chi Minh Guide: Our guide was...More
Hanoi Hotel: This place was special. We wish we could've stayed longer. The location was perfect, and we loved the street fair nearby.
Ho Chi Minh Guide: Our guide was so friendly. She showed us how people in the Mekong Delta and the city live. It was really eye-opening.
Ho Chi Minh Hotel: The staff here were so welcoming and knowledgeable. The club, where we had breakfast and drinks, had stunning views.
Hue Guide: Hue guide was super knowledgeable. She spoke many languages and patiently answered all our questions.
Hue Hotel: It felt like a real vacation here. The amenities were great, especially the spa!
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Despite Hanoi's bustling atmosphere, the locals are incredibly friendly. Our excursion to Mai Chau was absolutely stunning, like paradise. The staff at our hotel in Hanoi were exceptionally kind, even upgrading our room for us. A big shoutout to our...More
Despite Hanoi's bustling atmosphere, the locals are incredibly friendly. Our excursion to Mai Chau was absolutely stunning, like paradise. The staff at our hotel in Hanoi were exceptionally kind, even upgrading our room for us. A big shoutout to our guide for his hospitality and for sharing so much about his country with us.
Our experience in Halong Bay was magical and romantic, with friendly locals and enjoyable kayaking adventures. Hue's old town and forbidden city were fascinating, offering valuable insights into the country's history. Now, in sunny Hoi An, we've been warmly welcomed by the hotel staff, who even made our anniversary extra special. However, the hotel in Saigon, while centrally located, was a bit noisier and the room wasn't as beautiful as the others. Thankfully, they promptly changed our room upon request, and the new one feels like a honeymoon suite. We're sad that our amazing trip is almost over, but the Mekong Delta trip was thrilling, and Ho Chi Minh City has been a real gem to explore.
Thank you for all your assistance and for making our honeymoon truly unforgettable! ...Less
The itinerary was perfect, rated 10/10.
Food and drinks were excellent, also rated 10/10.
The tour guide, particularly during the Mekong Delta tour, was exceptional, rated 11/10 for their...More
The itinerary was perfect, rated 10/10.
Food and drinks were excellent, also rated 10/10.
The tour guide, particularly during the Mekong Delta tour, was exceptional, rated 11/10 for their English-speaking skills and knowledge.
The first hotel received a 10/10, with very friendly staff, though lower-level rooms were a bit noisy.
The second hotel received an 8/10 for its beautiful rooms but lacked warmth.
The third hotel, while nicely located and quiet, received a 9/10 due to subpar breakfast and cocktails.
The fourth hotel was a perfect 10, like a dream with everything flawless.
Transfers and transportation were reliable and punctual. A big thank you from myself, my friends, and my wife for the wonderful experience. We're currently experiencing rain and cold weather at home. If I plan another trip to Indochina, I'll definitely reach out to you for organization. Once again, thank you very much. ...Less
I have to praise the planner of the trip. It was very well-planned. We visited total 7...More
I have to praise the planner of the trip. It was very well-planned. We visited total 7 cities but each cities are beautiful in distinctive ways, made our trip really interesting.
All the hotels choice are great: easy to access to tourist attractions and fully equipped.
Bestrate tour guide are amazing, they all are helpful and comfortable to talk with. They always had things prepared and lead the tour smoothly. So therefore, we want to express our gratefulness to the professional services of Bestrate Travel consultant and would definitely recommend the tour and Bestrate Travel to our friends!
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The Hanoi hotel was top-notch, especially the room and service. Plus, the food in Hanoi was delicious, the locals were friendly, and the views were stunning.
In Hue, the room was nice and...More
The Hanoi hotel was top-notch, especially the room and service. Plus, the food in Hanoi was delicious, the locals were friendly, and the views were stunning.
In Hue, the room was nice and the staff were helpful.
Hoi An's hotel was comfy, but the beds took up too much space. Still, the staff were really nice. The food in Hoi An was amazing, and we loved exploring the picturesque views.
The Ho Chi Minh hotel had a nice room, but the service was just okay.
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In Hanoi, the hotel room gets a 9/10 rating, while the people and service get a...More
In Hanoi, the hotel room gets a 9/10 rating, while the people and service get a perfect 10/10.
In Hue, the hotel had a nice room and the staff were really helpful.
In Hoi An, the hotel was comfortable, but the beds took up most of the room space. However, the staff were lovely and helpful.
In Ho Chi Minh, the hotel room was lovely, but the service was just okay. ...Less
The tour was well-planned and organized, and we got to explore some of the most beautiful places in Vietnam.
Halong Bay and Hoi An were my favorite destinations. The view at Halong Bay was breathtaking and Hoi An's ancient town had...More
The tour was well-planned and organized, and we got to explore some of the most beautiful places in Vietnam.
Halong Bay and Hoi An were my favorite destinations. The view at Halong Bay was breathtaking and Hoi An's ancient town had a unique charm to it.
The Mekong Delta boat ride was refreshing and we got to taste some delicious local cuisines.
Overall, I had a great time and would highly recommend this tour to anyone planning a trip to Vietnam. ...Less
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The guides we had during our trip were knowledgeable and enthusiastic about sharing their insights on the sights we visited, and they were always willing to accommodate our requests. The drivers were also helpful in sharing their local knowledge and making our travels more comfortable.
I highly recommend Best Price Travel for their trustworthy and reliable services. Thank you to Ms. Kate and the entire team for providing us with an unforgettable vacation! ...Less
I have completed the review that you requested by answering your questions below (in green print).
Thank you so much for putting together the tour for us (6 people). We really really enjoyed ourselves and your country.
I have also done a review on trip advisor...More
I have completed the review that you requested by answering your questions below (in green print).
Thank you so much for putting together the tour for us (6 people). We really really enjoyed ourselves and your country.
I have also done a review on trip advisor that said it should be posted in the next couple of days.
Guide in Hanoi: Mr. Tom in Hanoi was very nice, very informative and he could speak quite good English which was so helpful to us. Guide in Hue/ Hoi An: Twee(not sure how to spell her name but this is how she pronounced it) was a very sweet lady. She took us around Hoi An and we all agreed this was our favourite place we stayed at in Vietnam. Our guide in Hue was Hong. We learned a lot of Vietnamese history from him and he did a good job of showing us around. Guide in Ho Chi Minh: Tien was our tour guide in Ho Chi Minh. We spent 2 great days with him. Again, learned a lot of the Vietnamese history and culture and got to see many things.
Hotel in Hanoi: Tirant hotel was in a great location in old quarter Hanoi. We stayed there a total of 3 nights. 2 nights in a row and then returned there for a 3rd night after Halong Bay. Our room (1 out of the 3 booked) had no windows, it was very dark and smelled musty. They were helpful in putting some air fresheners in the room but it was still smelly. However, the night we returned from Halong they gave us a bright beautiful room to make up for the first two nights. But that is why I gave a 9/10 on the accommodations and not a 10/10.
Cruise in Halong: The cruis was absolutely beautiful and breathtaking. We loved every minute of it and the peony cruise line was spectacular!
Hotel in Hue/Hoi An: Both hotels in Hue (Eldora Hue)and Hoi An (Silkotel) were great. We were extremely happy with both. Hotel in Ho Chi Minh: The Edenstar is a beautiful hotel in a great location and we really enjoyed our stay there.
Thank you
June Klarenbeek...Less
Accommodation - Hotel in Hanoi: Loved this hotel, especially the staff. They made all of us feel special there, truly the best hotel customer service levels of our tour. Special shoutout to Clarence and Don for their utmost attention that we were always looked after. Good location and we loved walking around the town, good buffet and EXCELLENT coffee! This one is a keeper!
Cruise in Halong Bay: Lovely cruise, thank you for the upgrade! The rooms were beautiful and we felt pampered. My only feedback would be that it would be helpful if they provide a written itinerary as there was some confusion amongst all of us. We had only 18 people on our cruise and the staff to customer ratio was probably the same. Clean rooms, good food and great experience, thank you!
Hotel in Hue: We were upgraded again (thank you) and had an absolutely lovely room. Staff were good, but the buffet items were frequently not as hot as they should be, including the coffee. It was noticed that the coffee burner was off so one of us turned it on and they turned it off again? I realize that Vietnamese like their coffee cold but Western travellers like their coffee hot. Good location and pleasant staff.
Hotel in Hoi An: Perfect location, close enough to walk into town in minutes but far enough to avoid the crowds and noise. Buffet breakfast was good and they were kind enough to leave coffee in various areas so you could easily refill as needed. Room was comfortable and the pool was a welcome retreat.
Hotel in Ho Chi Minh: The hotel was lovely but our room faced a wall (so we just kept the curtains closed). The buffet was good and the rooftop pool was used by us regularly. One night it was closed off completely as there was a private function (wedding) and my only suggestion would be they put up a notification the day prior that it will be closed, as we often looked forward to using it after a hot day out. The breakfast was good and the staff friendly.
As you know two of us returned to Saigon and we opted for a different area (near the Bitexco Tower) for our next hotel. It was a completely different experience and we loved it! It showed us a different experience and it was at that point that we fell in love with Saigon.
We are still travelling but once we are home I will add a Bestrate Travel review and mention you specifically. It really was a spectacular tour and your personal, professional assistance was greatly appreciated. You were quick to respond to any inquiries, available for last minute requests and we felt safe and confident while there under your wing. Thank you again!...Less
I like my pick up time from Hotel are on time . Every thing in our itinerary that I was given was very precise I score them as 9.
The only negative in one of the Hotel in Hue Rosaleen Bottique holding water heater takes 30 min to warm & room smell moldy.
Thanks again for Best Price Travel.
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It was wonderful and convenient to be in contact with only one person during the trip to handle any difficulties. She...More
It was wonderful and convenient to be in contact with only one person during the trip to handle any difficulties. She also personally came to meet me in Hanoi. Not only were the lodgings excellent, but also the airport transfer and inland flight were beyond my expectations.
I had a great time on the trip because most of my trips included only the tour leader and one or two other persons. All excursions were completed on schedule and competently. ...Less
The underground "cave" was a disappointment. Also the ship didn't sail around to show us the beauty of the bay. The water from the basin taps smell of rust. our room no. 310. or 312. We suspect less activities than usual were organised because of the smaller number of guests.
Hotel in Hue We stayed only one night in Hue. It is well located and also the food is good. The tour guide introduced us to a good local restaurant for dinner. Hotel in Hoi An We stayed three nights in Hoi An. The villas in Silk Resort were good. We had a good lunch on the second day in Hoi An at the hotel.
The trips to My Son and Ba Na hills, and Hoi An Old Town were good, including the Chinese and Japanese bridge. We also saw a bit of Danang on the bus.
. Hotel in Ho Chi Minh While the hotel (Edenwise) in District 1 is in a central location, a little surprised that they still have and gave us rooms with shower in the bath tub area. This is decidedly not safe for some older guests. Although they made the change, this is something they should change. Breakfast is generally good, and the beef in the pho is the best of the lot. Not too chewy. The porters and front desk staff were helpful throughout. A good aerial view of the city from the lounge / restaurant, just as in Hanoi....Less
The tours were fantastic, and the quality of the accommodation, food, transportation, tour guides, local specialties, and everything in between was exceptional. My wife and I had a truly magical experience in Vietnam.
Surely we will return to Vietnam and stay even longer next time! ...Less
Our guide in Hanoi (Tom) was amazing! His knowledge of the country and his ability to impart information...More
Our guide in Hanoi (Tom) was amazing! His knowledge of the country and his ability to impart information was second to none. He was also very personable and we enjoyed chatting with him – 10/10
The tour guides in Hue(Fi) and Hoi An (Thuy) were fantastic. They were both so knowledgeable and eager to answer all of our questions 10/10
Hannah was excellent. She was very interesting and her knowledge of the city and history of Vietnam was great 10/10
Hotel in Hanoi: Great location, very friendly staff, great breakfast, very clean. Can be a little noisy but the staff moved us to a room away from the main street when we returned from Halong Bay. On a wet, rainy evening, the staff ordered meals to be delivered to the hotel and then delivered them to our room. We were very grateful and very impressed with the service!
Cruise in Halong: Excellent amenities, great itinerary.
We have a major issue with part of this cruise. During dinner we asked for a glass of wine. The waiter said that it was better/cheaper to buy a bottle of wine rather than order a glass of wine if we were going to have more than 1 glass each (for my husband and I).
We said this was fine.
He bought the bottle and didn’t tell us how much. When we got the bill the next morning, we were charged 7,100,000D for the bottle of wine. This equates to $400 Australian dollars. We would NEVER pay this much for a bottle of wine in Australia. The bottle costs approx $40 in Australia!!
We will never recommend this cruise based on this issue as we see it as a scam to make money by not telling customers how much the bottle actually is and lying about the fact that it is cheaper than buying the wine by the glass.
I emailed the cruise company last week and have not heard anything from them. This leaves a very negative attitude to the cruise and has been made worse by the fact that we haven’t had a response from the company. We will be telling friends about this experience and to be very cautious when choosing this particular cruise company.
Hotel in Hue: Great hotel, excellent location, friendly/helpful staff, very clean, Lovely pool
Hotel in Hoi An: A little removed from the main part of Hoi An, a little outdated and needs some work. Friendly staff although we were charged for $10 for a towel as we spilled a few drops of tea and used the towel to wipe it up. This was very disappointing! Breakfast was very disappointing
Hotel in Ho Chi Minh: Great location, lovely/helpful staff, great breakfast, very clean
Thank you so much Moon for organizing a wonderful tour for my family. We will certainly tell our friends and family about your company and the guides. We loved that you kept in contact with us to ensure things were going smoothly. ...Less
Anna was our agent, and she was outstanding with quick and informative responses.
The services were perfect! The driver and...More
Anna was our agent, and she was outstanding with quick and informative responses.
The services were perfect! The driver and tour guide waited at the airport even though our flight was delayed until 2am.
Everything was planned smoothly, which helped us to have a stress-free vacation. Nothing to worry about. Everything was arranged: transportation, lodging, numerous meals, and tours.
The only issue is about the accommodation. I can't feel the service of a "5-star" at all, but it showed the current state of the hotel business rather than the tour. For example, the hotel's pool was used for swimming lessons, and our room wasn't in good condition.
Otherwise, I have nothing but good things to say about the whole trip. Sincere thanks to Anna, Mr. Tom - our tour guide in Hanoi, and other guides and drivers we met during our trip for such a lovely time in Vietnam! ...Less
All of our 4-star accommodations were excellent, with delightful breakfasts. Anna's itinerary was simple to follow, and we also found the price extremely reasonable.
The 5-star Ha Long Bay tour was my top favorite. Everything was so amazing!
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I would recommend your services to...More
I would recommend your services to anyone wanting to travel to Vietnam.
Again thank you for making our trip a success and fun! ...Less
The organization of the tour was exceptional everything was well planned, we were always met on time by guides and drivers, the hotels chosen were in good locations, flights and train were also included
Jenny Tran from the agent was constantly in touch with us to update information regarding the tour. I would recommend using this company to anyone ...Less
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Sometimes speaking a little fast while walking for my understanding, it others seemed didn’t have any problems overall I highly recommend her. Grading is difficult since I have nothing else to compare.
The Guide in hoi An was good,...More
Sometimes speaking a little fast while walking for my understanding, it others seemed didn’t have any problems overall I highly recommend her. Grading is difficult since I have nothing else to compare.
The Guide in hoi An was good, slightly tired the first day , but second day got better.
Guide in Ho Chi Minh Excellent, couldn’t ask for any better. His English was excellent, dry clear, he also cared for every single person on the tour. Dry caring person with lots of energy, excellent attitude and personality.
mid I have to grade him, he deserves 10/10.
La Dolce Vita Hotel, average to good. Excellent location. It traffic in Downtown was very slow. But it was manageable.
quality of the hotel could be better. I was disappointed when my originally booked hotel was cancelled, and replacement was not equivalent. This was the only drawback in my trip. I hope management can a note of that to fix their system so this kind of changes does not happen.
Le Pavillon Central Villa
Excellent location and services.
Queen Ann Hotel
Excellent location and services
my last comment: my thanks and highest .
she is an excellent trip advisor who worked tirelessly to make my trip a ver good experience in Vietnam. Without her help and caring for me, I definitely would have issues and problems. She really took care of me and suggested better options for me. She always called drivers and tour guides to be sure everything go according to my schedule. Also she has been very patience with me, which for I really should thank her a lot. Such good services from her is priceless.
It is dry sad to say good by to her while I am leaving Vietnam...Less
Excellent, friendly, well organized, knowledgeable and informative
2 Guide in Hoi An: 9/10
Excellent, friendly, professional, knowledgeable and informative
3. Guide in Hanoi: 8/10
Very good, friendly, organized and knowledgeable
Excellent, friendly, well organized, knowledgeable and informative
2 Guide in Hoi An: 9/10
Excellent, friendly, professional, knowledgeable and informative
3. Guide in Hanoi: 8/10
Very good, friendly, organized and knowledgeable
4. Guide in Hue: 9/10
Excellent, professional, well organized, knowledgeable and helpful
1. Hotel in Ho Chi Minh – Park View Saigon: 9/10
Clean, friendly staff,
2. Hotel in Hoi An – Le Pavillon Central Villa: 9/10
Clean, helpful and friendly staff
3. Hotel in Hanoi – Angel Palace Hotel Hanoi: 9/10
Clean, good food
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We came back to Australia and had a wonderful time in Vietnam. Thank you very much for organizing a well planned tour and your time specially on weekends. All the drivers, tour guides and hotels were great except the driver we had during road transfer from Hoi An to Hue who...More
We came back to Australia and had a wonderful time in Vietnam. Thank you very much for organizing a well planned tour and your time specially on weekends. All the drivers, tour guides and hotels were great except the driver we had during road transfer from Hoi An to Hue who was not very punctual or customer focused.
We really appreciate the arrangements you made in short notice to help our parents check in at the airport.
All the best for your future and we would not have any hesitancy in recommending Bestrate travels to our friends...Less
Wish I could have squeezed a visit to the Golden Bridge, on the way from Hue to Hoi An. Hotel in HCM, was not good. Reception Staff and service was very poor, it was a good location, but no daily replenishment of Coffee and Tea, cleaning of room. Bathroom was mouldy and needs a good clean.
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1. Hotel in Hoi An – Like Hoi An Hotel – Excellent although some street noise awoke me on an intersection with the main road
2. Hotel in Hue– Than Thien Hotel - Very good and quiet
3. Hotel in Nha Trang - Venue Hotel - Excellent and quiet
4. Hotel in Ho Chi Minh– Thien Hai Hotel Very Good a little noisey room above an intersection...Less
3.2. Guide in Ho Chi Minh: Excellent
3.3. Guide in Hoi An: Excellent - So glad we did that tour - best food we have had in Vietnam. Quang was wonderful
4. Accommodation
4.1. Hotel in Hanoi – Rex hotel 8/10
4.2. Hotel in Hoi An...More
3.2. Guide in Ho Chi Minh: Excellent
3.3. Guide in Hoi An: Excellent - So glad we did that tour - best food we have had in Vietnam. Quang was wonderful
4. Accommodation
4.1. Hotel in Hanoi – Rex hotel 8/10
4.2. Hotel in Hoi An – LITTLE RIVERSIDE Luxury Hotel & Spa 10/10
4.3. Cruise in Halong – Peony Cruise 9/10
4.4. Hotel in Ho Chi Minh – Cicilia Hotel 6/10 - Most of the people at the front desk don’t speak very good English
4.5. Hotel in Da Nang – Monarque hotel 10/10 - Great! We love this hotel...Less
3.1. Guide in Hanoi
Very friendly, helpful and provided us a lot of useful information. Also, very caring.
3.2. Guide in Ho Chi Minh
Very friendly, helpful and cheerful
3.3. Guide in Hoi An
Average for Hoi An. Tour guides for street food are very helpful and tried their best to
satisfy our demands
4.1. Hotel in Hanoi – Tirant hotel
Nice location. Staff are friendly, helpful and cheerful. However, the room is little bit dark. It is better to improve the lightings and/or the color in the room.
4.2. Hotel in Hoi An – Silk Luxury hotel & Spa: Love this hotel, the largest bed we have ever seen. Quite comfortable to stay in this hotel. We like the 2 for 1 happy hour massage. Enjoyed it very much.
4.3. Cruise in Halong – Mon Cheri Cruise
This cruise in Ha Long Bay is very good. The staff are very nice and friendly.
4.4. Hotel in Ho Chi Minh – Cicilia Hotel
We were told that we would stay in Eden Star in Ho Chi Minh when our tour was booked. However, it was changed to Cicilia without our notice. We checked the web. We were downgraded from 4 stars (Eden Star) to 3 stars. We were not quite happy about it.
The worst is the first room in Cicilia given to us was very small. Okay, we could let it go. However, the air conditioning was so weak. The room was so warm which made us hard to stay. We learnt that it is not the only room. Some other rooms are the same. Therefore, we talked to Tina. She was very kind and helpful. She has asked the hotel
to upgrade us to a Studio room which is much bigger and more comfortable. One problem though. It was Sunday night. Some kind of concert in the park near to the hotel went on, the music was a bit noisy, especially the base. Good thing, the concert did not last until next morning.
4.5. Cruise in Mekong Delta – Mekong Eyes Cruise
Disappointed. The boat is far away from the boat in Ha Long Bay. There was not many activities beside the river float market. There is not much good scenery to see or take pictures. We would not miss anything if we did not go. However, the staff were friendly and helpful though....Less
The quality of the trip: excellent
Question 3:YES of course (it was not my first experience with Bestrate vn:cruise on Mekong river from Phnom Penh to Siem Reap in feb 2015)
B :only positive reviews
1itinerary10/10
2 food and...More
The quality of the trip: excellent
Question 3:YES of course (it was not my first experience with Bestrate vn:cruise on Mekong river from Phnom Penh to Siem Reap in feb 2015)
B :only positive reviews
1itinerary10/10
2 food and drinks:10
3 Tour guide:10 guide english speaking during the tour in the Mekong delta: 11/10
4 accommodation 10/10
4.1:10 . very nice people in the hotel . Rooms a little bit noisy in the lowers levels
4.2: 8 beautiful hotel very nice rooms but not very warm hotel
4.3:9 :Nice hotel well located , very quiet ,people very nice and friendly but the breakfast was no good and the same for the cocktails
4.4: 10 like a dream, everything perfect
For the transfers and the cars very nice always on time.
From my friends, my wife and me THANK YOU SO MUCH
At home we have rain and cold weather.
If I come back in Indochina I send you a mail for the organisation of my trip
Once again thank you very much
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The tour was well-organized, and all transfers occurred as planned, except for one day when one of the transfers was a bit late. However, we were able to contact Vana via WhatsApp, and she immediately checked and got back to us. On another occasion, we had a problem with a hotel room, and Vana unbeknownst to us called the hotel and organized a change. It was great to have a local travel agent on hand to handle all the unexpected situations, especially when we didn't speak the language.
As it was a small group tour, and there were already four of us, there were only two occasions when another couple joined us. It was great because we then had the flexibility to customize the tour a little bit. The tour guide in Hanoi took us to Railway Street and an egg coffee cafe, which were not on the itinerary. All the tour guides and transfer staff spoke reasonable English, but Thom (Hanoi), Huyen (Hue), and Bach (Ho Chi Minh) were exceptional. All the guides were knowledgeable about the places we visited and the history of their country.
I found this tour relaxing because generally, at each city, we had a half-day tour, and there was free time for resting and our own meandering around. This is where hotel location is critical. We picked the 4-star hotel option, and all were up to standard except for Thanh Binh Riverside Hotel in Hoi An. However, the location of the hotel was really good.
All in all, I highly recommend Bestrate Travel and Vana for organizing such a lovely holiday for us....Less
Thank you for an amazing tour!
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This is a small group tour and can be customized. I am a lazy traveler, so I actually leave almost everything as Bestrate - Jenny Tran had suggested, with the exception of adding two more optional tours. Depending on the expectations for the tours as well as the addition of the optional excursions, I personally feel that the family still feels relaxed and that we still have private free time for walking or cycling tours of each place we visited. Even our teenagers agreed that the experience was fantastic....Less
Please note: The bus trip guide from Hue to Hoi An was Average. My traveling...More
Please note: The bus trip guide from Hue to Hoi An was Average. My traveling companion and I felt there was pressure to tip a certain amount after the bus driver was stopped by the local police in Da Nang. It seemed suspicious (perhaps a “scam”) to us as the police never came on the bus yet we were told the driver had to pay a fine since the tourist bus did not have seat belts
Serene hotel Hue - Very Good to Excellent. There was a lot of road and building construction in the neighborhood
Ha Hien Signature Hotel
Average to Poor. I do not recommend using this hotel in the future. The bathroom in our room (#702) was not fully functional. The bathtub was not flush with the wall, meaning water leaked every time we took a shower....Less
There were no issues with pickups and transportation, all accommodation was of a good grade and the tour...More
There were no issues with pickups and transportation, all accommodation was of a good grade and the tour guides were all wonderful. There were numerous highlights but would highly recommend a trip to The Mekong Delta. Another excellent suggestion from Vana was the cooking lesson in Hanoi.
Hopefully, we will visit Vietnam again, and if we do, Vana will be our first choice to ask for consultations....Less
A
1. Excellent
2. Very good
3. Yes
B
1. Itiniary...very good and clear
2. Food/ Drink....OK
3. Guide tour in Hanoi, Hue and Hoi...More
A
1. Excellent
2. Very good
3. Yes
B
1. Itiniary...very good and clear
2. Food/ Drink....OK
3. Guide tour in Hanoi, Hue and Hoi An were very knowledgeable and professional. I like all of them.
The only thing i wasn't happy was they forgot to pick us up for the airport in Ha Noi. If they had car problem they could have sent a taxi early on before i contacted them. After i contacted them they called a taxi but we were rushed through the crowd at the airport . We were running like chickens with their head cut off. We were butting in front of everyone and even ran through the priority lane. That was not fun.
But overall everything was great. It was a very educational experience we will definitely refer our friends and family. We will come back with our children.
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-We think we would have rather stayed in the Old Quarter, however the Pan Pacific was a fab hotel, food good
Hotel in Hue
- Had everything we need & was central to the busy part, easy for night time walking
Hotel in Hoi An
Absolutely fantastic,...More
-We think we would have rather stayed in the Old Quarter, however the Pan Pacific was a fab hotel, food good
Hotel in Hue
- Had everything we need & was central to the busy part, easy for night time walking
Hotel in Hoi An
Absolutely fantastic, easy walk to the old town , pool & room beautiful, wonderful breakfast, roof top bar great
Hotel in Ho Chi Minh
Another fantasic location which made our short time here easy to get out on our own for a walk, great breakfast & roof top bar
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The city tours were short. The guide's knowledge was limited. Our request to have only vegetarian and sea food was not considered earlier in some restaurants
Cihan Cercioglu from Turkey
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When we were on the beach and kayaking I...More
When we were on the beach and kayaking I went up the steps to the ferry for my iPad and then fell down the ladder; the steps were wet and there was no rail to hold on to. As I mentioned my iPad went in the water and did not work after that. In addition to that I have a deep injury on my left buttock. So far I have been to the doctor twice for a hematoma injury that is not improving.
There was no one trained in first aid and no adequate medical supplies available. It was very upsetting and disappointing. Luckily though I did not break anything or hit my head which would have been disastrous.
None of this has anything to do with you or the other people involved on our tour, only the cruise boat, and their lack of preparation for an injury. There were many people on the boat and accidents do happen, but it should be their responsibility to prepare for that possibility. Unfortunately, because I am still dealing with the aftermath, it is still very much on my mind....Less
The only two things that could...More
The only two things that could have been addressed was the driver to the Da Nang airport. The driver drove too fast that we felt unsafe and the tour guide in HCM had some trouble communicating in English to our group on the tour which made it difficult for the group to understand her. She was not too knowledgeable of the cu chi tunnels
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I wanted to say a very very big THANK YOU for everything you did for us on our trip to Vietnam. Everything went so smoothly. We never had to worry about any details....always questions answered in a quick time.
I will be writing a...More
I wanted to say a very very big THANK YOU for everything you did for us on our trip to Vietnam. Everything went so smoothly. We never had to worry about any details....always questions answered in a quick time.
I will be writing a good review on Trip Advisor, and if you would like me to review on any other sight please let me know.
A few things we didn’t care for.....
One is the train from Hanoi to get to Hue. I know you said it was the nicest train, but to me it was not. The train to SaPa was much much nicer, cleaner and more comfortable.
We were wondering why we took the train from Hanoi to Hue area instead of some other transportation.
The van ride from SaPa back to Hanoi was so scary, but that was not any issue of yours....however, we would not recommend that particular van service.
The Emperor Cruise in Nah Trang was not very good.
It is a beautiful area, but I would not recommend that cruise to anyone.
We loved the Mia Resort!
Perfect place!!!!!!!
The tour guide here in HCM City was very sweet, but not very good guide!
Overall our experience was wonderful and we are very happy Thank you so much for everything,
Bernadette...Less
The tour guides were also kind and helpful, going above and beyond to solve any problems that arose. For example, Jane even bought me some pins to fix my bag zipper when it wasn't working. We traveled from Hanoi to Saigon, passing through the northern regions near China all the way to the Mekong Delta. The landscapes and places we saw were unforgettable, and the people were friendly and welcoming. The food was also varied and delicious.
I highly recommend Bestrate to any traveler who wants to discover a country through its people and get good value for their money. My sincere thanks and a hug to Vana, who felt more like a friend or relative than a tour operator.
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Guide in Hanoi – Mr. Tom: Excellent. He goes above and beyond what is required of a tour guide.
Guide in Hue/ Hoi An – Mr....More
Guide in Hanoi – Mr. Tom: Excellent. He goes above and beyond what is required of a tour guide.
Guide in Hue/ Hoi An – Mr. Lam: Good.
Guide in Ho Chi Minh – Ms. Hang: Good.
Given the change in flights from Hue to HCMC, we as passengers should be asked first and foremost as we are the passengers travelling. We should also be informed of changes to flights and itinerary in HCMC instead of us finding this out from our guide Lam which caused us some confusion and having to ask you to confirm this.
However as there has been changes and in some cases we did not have a tour guide along, we should have been briefed on where to go and what to say on our own. This is in reference to Sunset dinner cruise at HCMC....Less
We also got stuck in Hue during a typhoon, but Hang Moon quickly organized transportation, accommodation, and tour changes on the fly. All four guides were fantastic, and I highly recommend using this company if you plan to tour Vietnam....Less
Than was our best tour guide ever, we loved Him and his experience and patience with us.----would love to see and use him again. Lam was ok but didn't have the personality of Than. Son was also ok but again...More
Than was our best tour guide ever, we loved Him and his experience and patience with us.----would love to see and use him again. Lam was ok but didn't have the personality of Than. Son was also ok but again didn't have the personality of Mr Than.
Hanoi Pearl Hotel is very nice hotel, would recommend this to others.
Enjoyed trip with Pelican Cruise a lot and the staff were great
Little Hoi An Boutique Hotel & Spa was our best hotel we just loved it and its staff. Thankyou to-Rose,Katrina,Alice,Rebecca and all the other staff that we have missed.A place we would highly recommend to all our friends.
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We are truly thankful for making this a special time for us, and I would like to extend a big thank you to all the guides and drivers as well.
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We are back home. Viet Nam people are very nice and friendly.
We thank you with all our hearts...More
We thank you with all our hearts for making this a special time for us.
Please tell all your guides and drivers a big Thank you!
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Riding a bicycle 22km in 39 degree heat is not a gentle activity. I found it too strenuous and was shaking during the...More
Riding a bicycle 22km in 39 degree heat is not a gentle activity. I found it too strenuous and was shaking during the second half. We did discuss the route with the guide, who was very nice by the way, prior to embarking on the tour and he said he could reduce the ride from 15km to 8km but we were scared that we would miss out on the best bit if we did that (and we would have). Having agreed to 15km I was less than impressed at the final distance of 22km. I think it would be sensible to ascertain the fitness of the individuals and/or offer an alternative of a guided motor scooter tour similar to the one we went on in Hanoi (which was really really good by the way, thank you).
I think it would have been good if you had asked us about checkout extensions – our normal check out time on the last day was 12 noon but our driver was not picking us up until 7.30pm. We had a similar problem with our checkout in Hoi An or Hue. We arranged this ourselves of course, but having meticulously planned everything so well, it is a minor hiccup that you would avoid by asking future guests if they would like you to arrange it.
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Thank You very much for an enjoyable...More
Thank You very much for an enjoyable and hassle free holiday.
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About the food, if we had the opportunity, we would like to sample more regional...More
About the food, if we had the opportunity, we would like to sample more regional specialties than foods of a higher caliber.
Overall though, it was a pleasant experience....Less
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Pre-set lunches were all very similar; should change up menus
Ms. Linh Tran helped...More
Ms. Linh Tran helped us plan the ideal vacation. She planned and coordinated everything from transportation to meals. Tung was our tour guide and Chuong was our driver in Hanoi. It was very helpful that Tung is well-versed in the city and has extensive expertise. I can't think of a greater guide. His sense of fun and generosity were greatly enjoyed. The driver was very accommodating, providing us with chilled water and keeping the car cool. We were collected up by Minh and Viet in Hoi An, and they filled us in on the local scene. Luc, our advisor, was fantastic and thrived in every area. We had a great time boating and riding with him; he is clearly a master in his field. Our first day in Saigon was spent with the brilliant Thuy, and the next two days were spent with the equally as brilliant Coang. The time we spent with them was very informative, so we took full advantage of it. We liked how funny it was. Despite the chaos of Saigon's in the peak hours, our driver Hieu was always there to greet us at the front of the car. The whole vacation was perfect! A big thanks to Bestrate!
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Throughout our travels in northern, central, and southern Vietnam, each of our supports was an excellent companion...More
Throughout our travels in northern, central, and southern Vietnam, each of our supports was an excellent companion and a wealth of information. We joined the ten-day excursion. My one piece of advise would be to not expect much downtime on a ten-day trip because it packs a lot into a short period of time. It requires a lot of walking, but in exchange you get to see a lot of the country in a brief time.
Vu Linh, our local guide in the Hanoi region, deserves our deepest gratitude. Her command of the English language was astounding, and she was also very pleasant to be around.
Vietnam would be a must-visit again for me
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We were afforded a private guide each day of our trip, allowing us to adapt our schedule to suit our interests, needs, and the day's conditions. The guides were all extremely nice with excellent English. All of them added to the fun by giving us interesting insights into their home country. While we have a full schedule, there will be plenty of opportunity to unwind and discover the area at your own pace.
Again, I want to express my gratitude to everyone at Bestrate who ensured that our stay in Vietnam was comfortable and memorable....Less
Jenny who helped in booking the tour was very helpful and prompt in responding to my questions.
Some hotels were wery average. Not what we expected and paid for. They were not 4 star. Drivers and guides were sent...More
Jenny who helped in booking the tour was very helpful and prompt in responding to my questions.
Some hotels were wery average. Not what we expected and paid for. They were not 4 star. Drivers and guides were sent to all airport pick ups which were not needed.could have had a guide for Vin pearl island tour as we were a bit lost i n the island. It was difficult to find someone who could speak English
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Drivers were very good and in particular our driver in Hue who also drove us to Hoi An
Variety of places visited were excellent
Jenny was...More
Drivers were very good and in particular our driver in Hue who also drove us to Hoi An
Variety of places visited were excellent
Jenny was extremely helpful and professional in assisting us prepare our itinerary and important advice regarding the trip
One hotel we stayed at in Hanoi had problems with the shower in the rooms we had on both stays and air-conditioning was not working satisfactorily on the first stay
Would be good to have a choice of western and Vietnamese menus for lunch as even thought the food was very good quality it was a little too much for everyday lunch
Just some advice for the guides to question the traveler about their health regarding the itinerary for the day as there were some activities that could not be done because of health restrictions and the itinerary could be amended accordingly
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East West hotel in Hoi An is fantastic. Highly rate.
Continental Hotel is Saigon/HCM was beautiful – expensive, but fantastic and is not to be missed.
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Switching to the luxury hotels for a nominal fee was definitely worth it...More
Switching to the luxury hotels for a nominal fee was definitely worth it for us because we needed rest time after long days of traveling.
All of the tour guides were excellent - well-informed and eager to please. Everyone had bottled water in their vehicles, which was necessary because of all the walking. The traffic here is insane, yet we felt comfortable with all of our drivers.
Ms. Moon swiftly responded to e-mails during our planning process and then checked in on us occasionally while we were traveling, which was fantastic.
Every pickup and tour guide came on time where we were expected to meet, and there were no concerns with unclear objectives.
Don't miss out on the optional motorcycle tour. This was one of the trip's highlights. We also had a great time spending the night in Halong Bay. Some people spend two nights, but this would have been far too long.
We learned to load up on the provided breakfasts in the mornings. The included lunches were fine, some better than others, but there is usually lots of food, so there was always something to eat among the options.
Bestrate did an incredible job of making us feel at ease and joyful in a nation so different from our own....Less
A little too much of the same thing over and over regards to lunch. Would have been nice to go to a Bahn Mi shop or dumpling shop one day for lunch instead of always having the 8 course tourist menu. Also, we were...More
A little too much of the same thing over and over regards to lunch. Would have been nice to go to a Bahn Mi shop or dumpling shop one day for lunch instead of always having the 8 course tourist menu. Also, we were forced by driver that took us to Hue to go to a seafood restaurant that he wanted to go to despite our reluctance. It was expensive and terrible and despite him being aware that we were unhappy with the food, we not only paid for us, but he made no attempt to pay for his own food so we had to pay for his food also.
Tour in Hue should have been in afternoon instead of morning. Had to check out of our room early and then had no where to go all afternoon. Even if flight had not been delayed, we still would have had a number of hours to spend doing nothing. If tour was in afternoon, we could have relaxed at hotel in a.m., toured and then gone straight to airport.
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We thoroughly liked our trip and are considering going back again soon because of the high caliber of the hotels, cruise line, and restaurants Jenny hand-picked for us. For a vacation we know will be great, we will unquestionably use Jenny and best cheap travel.
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The hotels...More
The hotels were all good in their way and all very conveniently located. The Serene Palace in Hue was particularly good for customer service, friendliness and good food and the Gondola in Hanoi was also a friendly, very well located place but not one where you would want to eat. The Eden Star in Ho Chi Min City had a good location and facilities, but was less friendly. The Palm Beach Resort in Hoi An was very good for the purpose we wanted it for - a few lazy days doing nothing on the beach!
If we had had one more day we would have liked to have spent it in the Mekong Delta area. However, it was a great value itinerary and overall, a great experience which exceeded our expectations and we would highly recommend to other people.
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We would have liked to see tunnels etc in Saigon - but it was a short trip.
We would have liked to know rough guide if tips were...More
We would have liked to see tunnels etc in Saigon - but it was a short trip.
We would have liked to know rough guide if tips were going to be required etc/ all in all awesome place ( except for the food at lunch on one of the trips out of Hanoi- u already know about it..
We also didn't like the hotel in hue.
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My wife and I and our two older children had a wonderful time together throughout the Christmas break, which lasted about two weeks. The guides and drivers we had were kind, but as we headed south, communication became more difficult.
That trip to Hanoi was fantastic. If you can, plan your trip during the weekend, when the roads surrounding the lake are closed so families may stroll freely.
Tours in Ninh Binh served as excellent day trip destinations.
The Halong Bay Pelican Cruise was fantastic as well. There is not much to view during the four-hour trip to and from Hanoi.
Maybe the most excellent dinner of my life was at Elegant Restaurant in Hue, which I visited after a flight there. The lunch was part of the package and delicious (we didn't have a single terrible meal the whole trip). We arrived in the fascinating town of Hoi An.
After spending a few days in Hanoi, Ho Chi Minh was underwhelming. The trek to and from the Cu Chi Tunnels took more than two hours each way, and there wasn't much to see along the route.
We were able to wind off our journey with some much-needed R&R in Phu Quoc.
Bestrate Travel is the company you should choose.
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Our 4-wheel-drive excursion to Dien Bien, with its beautiful scenery and delicious local cuisine (unlike anything we'd find in Ho Chi Minh City or Hanoi), and our sail across Ha Long Bay were the highlights of our trip (Tai Chi on the deck in the early morning). Bestrate Travel's tour guides-Mr.Tom and the drivers were excellent in every way. Any hotel we stayed at that had stairs also offered baggage assistance.
The only hitch was on New Year's Eve when we returned to Hanoi from Dien Bien by plane and were greeted with silence. (Later, we discovered that traffic prevented the driver from getting anywhere near the designated pickup location.) We called the given emergency line, and a woman briefed us on how to hail a cab and how much it would cost. The taxi driver phoned our hotel (without being asked) and arranged for hotel employees to meet us outside the nondriving zone to take us back to the hotel since the Old Quater area near our hotel was restricted to automobile traffic.
Bestrate Travel provided excellent service, and I plan to use them again.
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Our guides in Hanoi were difficult to understand, but for the most part, the guides were alright. I hope you can take these comments and improve the tours even more! Thank you very much! Take care.
We look forward to working with her again.
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Our visa is good for another year; so we may call...More
Our visa is good for another year; so we may call upon your assistance again.
We had some anxious moments such as when the driver did not show up at the airport upon our return from Dien Bien ( your office thought that we were still in Dien Bien. We followed the advice from the lady in your office, and safely returned to Gondola hotel.) Another incident, when our Asiana flight from Hanoi to Incheon was 2 hours late, and we would miss the connecting flight to Hawaii. The Asiana agent at the airport arranged for us to fly with the Korean Airline so we can catch the Asiana flight to Honolulu.
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I wish we could be given a written...More
I wish we could be given a written description of everyday schedule and a bit of the places we are going to visit so we can keep the memories of places. Also the hotel in Hanoi is in good location but the room was too small and we had to request a change. They did give us a free upgrade eventually.
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The food was fantastic and we enjoy all the lunch included in the tour. There is always more than enough food to feed 4 of us. But I think you can consider include the soft drinks or water in your meals menu. Because at one time, we forget to pay and walk out and was call back.
All guides are very friendly and speak fluent English. They are always on the dot to receive us at the pickup point. Guides are knowledgeable.
The activities have a full mixture of historical, geographical and fun....Less
was very good to and...More
was very good to and We love all the places we visited and to stroll on the streets of the cities.
About Palm Gardens the rooms were ok but meals like dinner or breakfast had low quality far from the others places we have been.
About R Riverside the hotel is well placed but the staff is not so friendly ,next time i will choose Majestic,.We love our cruise we were lucky and had a sunny day to enjoy the beautiful Halong Bay the boat had good rooms but the variety of the meals was very limited...Less
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But we now see that it would be too tricky since our schedule has us moving to a new city every two or three days.
My sister highly suggested Bestrate, so that's who we went with to plan our transportation, transfers, and day trips. Pickups and travel are reliable and punctual. Our day excursion picnic meals were delicious as well. Most significantly, Jenny has been there for us throughout the trip, helping us out even when a last-minute change to our domestic flight meant she had to call the driver and have him pick us up earlier than expected.
Our time in Vietnam was quite rewarding. Thanks.
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All the Hotels were very comfortable with free WiFi, and up to the Superior Standard we selected ( 4 Star )
The Guides were very punctual and efficient with good knowledge of the Cities we went through
We actually changed a few things in Hoi An at the time, but the Guide was very accommodating and went out of his way to set up everything the way we wanted.
Our Tour Consultant from Bestrate, Linh, was always available via "WhatsApp" when we had any queries or needed to clarify last minute details. She even visited us personally at our Hotel in Hanoi.
The vessel selected for Halong Bay, the "Dragon Pearl 3 " had nice air conditioned cabins, and the meal on the quarterdesk under that stars was a highlight of the trip. It only had about 20 people on board so retained a nice uncrowded atmosphere, and it was a good looking "traditional" vessel too.
On the Mekong Delta Tour we had a mini Cooking Class at Mekong EcoLodge before eating our preparation ( fried spring roll ) for lunch. Another memorable day.
Thoroughly recommend this Company to anyone.
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We used Bestrate to book our hotels and for all travel and transport. We also used them for a la carte tours in Sapa and Hanoi. Linh checked in with us throughout the trip to make sure we were happy and always answered our emails with questions within hours. Her drivers were incredibly kind and professional, as were the tour guides affiliated with the company....Less
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We will use your...More
We will use your company for our tours to Vietnam in future and recommend it to our friends.
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All the pick ups and transfers went...More
All the pick ups and transfers went well.
Everyone was always on time or early to get us.
Our Welcome Dinner was wonderful. What a beautiful little restaurant and a lovely meal, great service. A fantastic choice.
La Suite Hotel: The foyer looks really good, but the room was very small, overlooked a brick wall and was nowhere near as nice as the foyer. Disappointing for our first stay, only a shower and we were low in the building. The breakfast was fantastic though, loved it
We REALLY preferred the location, style, room decoration and service at Gondola
Mai Chau Lodge: Was wonderful. The service, our room and the food and cultural tours and entertainment was great. We would highly recommend. The only thing wrong here, is that I had a very disappointing massage. I did put it on my feedback sheet at the hotel. Everything else was wonderful.
The cruise at Halong, was really good, although their idea of a balcony is not quite like we know it, where you can walk out onto it or even have chairs to sit on. The overall cruise is excellent. The food was great too.
We LOVED having a private car transport to the airport from the boat to get our plane to Hue.
Eldora Hotel: WOW, WOW, WOW. This is sheer luxury all the way. Like, 6 stars. I have never, ever stayed in any more luxurious in my life. We would highly recommend the extra spend for this step up in luxury. There were not many people here as it is new, but just to enjoy the luxury while you can is worth it. The tariff will go up here for sure, when they get established.
We had lovely drinks and dinner on their terrace here and we loved their pool.
Loved our little tour of Hue, would just liked to have stayed longer. So much to see and do and not much time. Loved Hue.
Sunboat Hotel: So glad I asked for the room at the front, lovely overlooking the river. I would not have wanted to stay in any other room and would have been disappointed.
There was banging and hammering all day long, from early in the morning till late in day.
The location on the river was very nice for us, even though it is a little out of town, this did not bother us, but it was not as peaceful because of the building. The staff here were fantastic. Huong, at Reception, really made our stay very special. She helped us a lot and we were very grateful.
Eden Hotel: We were very happy with this hotel. The room was very large, with a bath!!!
We were not very high, which I would have liked and our view again, was a brick wall, so that was disappointing. Very good breakfast and the staff were fantastic. I had a great massage here in their spa....Less
Next time, or for someone else, it would be better to stay where they can come directly to you hotel to pick you up.
Every hotel and pick up was organised, drivers were on time and vans were good and clean, all flights were perfect and confirmed in advance, tour guides spoke English well and were friendly and knowledgable, hotel locations were excellent, included...More
Every hotel and pick up was organised, drivers were on time and vans were good and clean, all flights were perfect and confirmed in advance, tour guides spoke English well and were friendly and knowledgable, hotel locations were excellent, included lunches were top quality. Thank you, I would recommend you over and over again to anyone!...Less
There are some problems with the initial transfers of money for the reserve and the commissions of the banks (it was not clear who paid the expenses), but no major consequences.
Overall highly recommended....Less
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The drivers throughout our trips were friendly and courteous....More
The drivers throughout our trips were friendly and courteous. They also made us feel comfortable and safe. The tour guides we had were all excellent. They were knowledgeable, gracious, kind and professional with great English speaking skills.
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While the connections were pretty good, figuring out flights fell a bit short.
Ho Chi Minh City Amazing, Cu chi Tunnel really cool, Mekong River is something I never...More
Ho Chi Minh City Amazing, Cu chi Tunnel really cool, Mekong River is something I never forget.
The only complain is the hotel in Hue. Elevator broke down
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I will write a review in the coming few days. Meanwhile I have made a few comments below.
Thank you so much for organizing the trip and for the help to get...More
I will write a review in the coming few days. Meanwhile I have made a few comments below.
Thank you so much for organizing the trip and for the help to get to our flight after Halong Bay.
Thanks so much for the flexibility to work around our schedule and still include all the important sites we wanted to see. The main reasons we chose Bestrate were the itinerary and affordability. I rate it a 10. One exception was going all the way to Dong Hoi for the night between Paradise Cave and My Son. I wish we would have stayed closer as this was a few hours each day of extra driving.
The caves were magnificent. The city tours (Hue, Hanoi and particularly Hoi An) were very interesting (8).
The guide for Hoi An and Hue (I'll find his name later) was excellent (9). He was very knowledgable and flexible. The guide in Sapa was good (7), he was very nice but did not adjust to the speed of the hikers. Halong Bay boat guide was very good (8). Funny.
The guide for Hoi An and Hue (I'll find his name later) was excellent (9). He was very knowledgable and flexible. The guide in Sapa was good (7), he was very nice but did not adjust to the speed of the hikers. Halong Bay boat guide was very good (8). Funny.
. I would rate all the accommodations 9 or 10, except Bao Nihn Beach resort. It was too remote from the city, the only staff on our trip that we had difficulty communicating with and there was no advantage to be near the beach in the winter. I believe we were the only guests in the whole resort. The staff at Muca Boutique, Serene Palace and Fansipan were all so helpful and friendly. Each of those staffs made extra efforts to help us (at Fansipan to get me a walking stick, at Muca Boutique help with postcards and Serene help to get us to the airport on time). The staff at Bao Nihn was also very helpful (help with a heater for a room that was very cold) but we did struggle to communicate as their English was very limited. Although the accommodations were nice, I would rate Bao Nihn a 6. Maybe when it is not winter, it would be better, but still much too far from town. The room on the boat cruise in Halong Bay was good (8)
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Transportation was excellent, professional drivers and guides!!
Transportation was excellent, professional drivers and guides!!
Thank you for making my vacation in Vietnam an excellent experience!!
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Excellent guides in Hanoi and Nha Trang
A. The driver who...More
Excellent guides in Hanoi and Nha Trang
A. The driver who picked us up to take us to Hanoi airport after the Halong Bay cruise did not behave properly. He arrived late for the pick-up, but more importantly, he made us wait for more than an hour at the midway stopping point when we got out for the toilets and came back to find the car locked. The driver had simply disappeared without telling us how long he would be away.
B. In Hoi An and Hue, the guide should have taken us to decent restaurants for lunch.
C. The pick-up at Saigon airport on the evening of 7th October was rather disappointing, with the driver not knowing the address of the hotel where we were to be taken. When told about this, he did bring us to the right street corner but then simply dropped us there and drove away. Considering how late we were with the arrival, he should have at least waited to help us check-in.
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Good Price and EXCELLENT service! We had the trip we were dreaming for!
Signature Hotel in Ho chi Minh was a TERRIBLE hotel ! Do not send other tourist...More
Good Price and EXCELLENT service! We had the trip we were dreaming for!
Signature Hotel in Ho chi Minh was a TERRIBLE hotel ! Do not send other tourist there. It is the worst hotel I have seen in my entire life (noisy, dirty (really dirty), horrible service, old (a lot of thing were broken in our room, etc.). We were so happy when you find a new hotel for us.
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A very good, reliable travel agent with the high standard of service to serve the clients.
we were happy with this except with...More
A very good, reliable travel agent with the high standard of service to serve the clients.
we were happy with this except with the train trip from Hanoi-Hue. We didn't have the train tickets, just vouchers.
We were allowed to get into the train after a lot of arguments. It was a stressful experience.
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Comment on each destinations:
- The tour in Hanoi was really good and we really enjoyed the bicycle tour! The food on our City Tour was of a very high standard.
- In Sapa, the day tour to the village was really great and we were glad to do the full day tour – we made our own way to Cat Cat village the next day and felt you didn’t need to do a tour to see that one. I will comment that the train was really fine – you didn’t sleep well but it was a great experience. Both restaurants we ate at were really good in Sapa.
- Hoi An was my favourite. Would definitely come back and spend more time as we didn’t even get to the beach! The Me Son ruins were really good and that was a great tour. Banh Mi with Madam Kanh was a very cool inclusion! Other than that it was really lovely just to relax and wander around ourselves. Much we didn’t see so will have to go back!
- Ho Chi Minh was good. We enjoyed the Mekong Delta because it was authentic. I wouldn’t say it was beautiful because of the pollution but – as you got further out it got cleaner. I think it is important for us to see and experience however because this is just the very real side of Ho Chi Minh – the tour guide was really good at explaining it and so we really enjoyed that day.
Comment on accommodation: The accommodation was excellent with the following comments:
- Hanoi Diamond – brilliant. Really good service – incredible meals and breakfast. Spa was great and the room was very clean. No hesitation to stay again. The room to nap and shower after our train trip was an excellent and much needed inclusion. Others we met that didn’t have this had a long wait by the lake to check in to their next hotel and we were glad not to have to do this.
- Halong Bay was brilliant. We got to know the people on our cruise in the bus ride there and made some new friends! Definitely recommend 2 nights – 1 wouldn’t be worth it. The food and service was just excellent and the happy hour was good value for drinks. The Boat was just so beautiful and clean – we felt very spoilt!
- Hue hotel was the fanciest place I have ever stayed! The Imperial City was beautiful and this is another place I would go back to spend more time at. So glad to have seen a little bit. Amazing breakfast.
- I cannot recommend Hoi An Essence more highly – what a stunning Hotel and place. So grateful to have had an extra day there!! We ate at the Hotel which was very good and also at a Restaurant called NU – this was incredible – they are on trip advisor and very good. I can’t recall the other restaurants but they were all very good here and lots of choice. The Spa at the Essence was exceptional.
- Hotel in Sapa was average but clean. The staff made up for this though and were very lovely. We had chosen not to spend on high cost accommodation there so we were happy and expected this
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- The accommodation in Ho Chi Minh though I could not recommend and if I had been staying any longer I would have asked you to change. It was not of a good standard compared to other place and there was an overwhelming smell of sewage in the reception lobby. The bed was very hard and the walls thin. The restaurant was also poor. I looked them up on trip advisor and found all of these comments by others. I think if you need to get the budget down and use this hotel – I would just advise travellers what to expect as it seemed a big contrast after everywhere else we had stayed and so didn’t feel as comfortable about Ho Chi Minh.
But, we wish we had 1 or 2 more days in Hue/Da Nang area. For Halong bay cruise, we should have offered to do kayaking.
But, we wish we had 1 or 2 more days in Hue/Da Nang area. For Halong bay cruise, we should have offered to do kayaking.
We were rushed into a grass boat instead.
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Your company was a delight to deal with and everything went so smoothly.
Thanks you for your help in organising everything for us and once we can...More
Your company was a delight to deal with and everything went so smoothly.
Thanks you for your help in organising everything for us and once we can plan a new adventure we will definitely be coming back to get you to arrange our next trip to your country....Less
Excellent guides,great variety of activities, wonderful trip
The rooms were excellent, but the hotel food was only ok. All of the others were excellent.
The food at the...More
The rooms were excellent, but the hotel food was only ok. All of the others were excellent.
The food at the Panorama Hotel was not as good as the other locations. It wasn't bad, but it wasn't very good.
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- 1 like the dedication of my tour guide at Hanoi, my train from Sapa was 1 hr early and b4 we left for SAPA he gave me his cell and told me anything wrong just ask someone who has cell in the station to call me, so I called him at 4:30 am he was there in 5 mins.
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- 1 like the dedication of my tour guide at Hanoi, my train from Sapa was 1 hr early and b4 we left for SAPA he gave me his cell and told me anything wrong just ask someone who has cell in the station to call me, so I called him at 4:30 am he was there in 5 mins.
- The guide in Sapa is very familiar with the H"mong
We also appreciated the guide in Hoi An who eager to show us his beloved city to us and double checked our airline reservation and took us all the way to the check in. Thank you so much.
About Accommodation:
- Gondola Hotel: excellent location
- Panorama Hotel: high floor nice view and hot shower. The roon is the best room in the hotel good view the highest level
- Ancient Resort Hoi An: beautiful garden
- Sai Gon Hotel continental was the best place in the city, room so huge ,each room has clearly martked the history I stay in room 307 which is the author: the Perfect Spy" stayed there when he wrote this book, It reflected the old Saigon once a upon of time
About Halong bay cruise - Dragon Legend Cruise:
love the guide, new boat is new, room is huge and luxury, of course the on board service is amazing, maybe you can suggest to have 3 days 2 nights with extra money as options
In general: Excellent! Don't let the Name fool you, think bestrate will give you less service, It is the Bestrate and the Bestservice!
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This is just suggestions:
1, The kayaking in Halong bay is bit danger, I wish there is a guide is leading us. Our boat capsized and we fell into the bay and he whistle for help since we were the last one to return. Thank goodness someone heard and pull us to the shore and I lost the I phone(my fault).
2, It will be better to tell the driver from Halong bay to Hanoi airport to drop the guests in terminal E the domestic side, the driver dropped us in the international gate but we don't know thought all in one line.so we wasted 30 mins to line in the wrong place.
3, The pick up at Saigon the driver should have a hotel name and local guide contact information for the guests just arrived if the guide is not there and the driver cant speak English.
4, CuChi Tunnel guide did not show much interest in us the whole time he was looking and talking to the cute girls and I cant agree with his attitude, I still politely tipped him but he is far apart from other guides we met. My husband agreed with me.
Train arrived to Sa Pa few hours later than it planned, but adjustments to itinerary was done promptly and our Sa Pa experience have not been...More
Train arrived to Sa Pa few hours later than it planned, but adjustments to itinerary was done promptly and our Sa Pa experience have not been affected. In fact it was much better this way as now looking back, we believe it would be too hard to make 14 km in one day (the road up and down).
The guide in Hue and Hoi An was very nice and knowledgeable, but we would suggest to improve his English.
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Paloma Cruise is very friendly and service oriented team. Wonderful food on board.
Excellent Sapa guide, professional and knowledgeable.
Highly recommended Hoi An seaside to stay and city to...More
Paloma Cruise is very friendly and service oriented team. Wonderful food on board.
Excellent Sapa guide, professional and knowledgeable.
Highly recommended Hoi An seaside to stay and city to shop souvenirs and eat/drink.
Silverland Hotel in HCMC was a litle bit disappointment.
The only negative aspect was train - very noisy and shaky, it was too hard to sleep on it.
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- Food/ Drink: would have liked to experience street food, and more traditional meals. The meals included in the tours felt a...More
- Food/ Drink: would have liked to experience street food, and more traditional meals. The meals included in the tours felt a little "western" and would have liked something more traditional. Maybe offer two options where one could be very traditional and the other a little more western for people who would prefer it... and probably allow for more than just 1 hour for lunch. After having hours of "touring" it would be nice to be able to relax and enjoy lunch for a little longer...
- Guide: Most of our guides were brilliant!! Some more experienced than others... Quon (Hanoi) and Qow (Hue) were absolutely fantastic. Exceptionally well read and knowledgeable of the places we visited. All were very helpful friendly and did their best to facilitate any of our needs.
- Activities: our favourite activity was trecking in Sapa and the junk cruise in HAlong Bay. We would have also liked to include some more night tours, or something that allowed us to experience more of Vietnam's current lifestyle and culture rather than just the artifacts...
- Accommodation: All our accommodation was beautiful clean and had all the facilities we required. Our favourite accommodation was the Gondola - the staff were amazing, super friendly and very helpful and honest. giving us plenty of advice on where to go and what to do...
The Junk in Halong bay was AMAZING!!!! more than what we expected... the quality of staff, fitting and furnishings were 5 star hotel quality and our personal butler was so funny and friendly... Mountain View in Sapa accommodation was brilliant - again very friendly and they were nice enough to upgrade us to a bigger and better room - although, probably a little bugger than we needed :) it was great all the same!
WE also had no problems with the train, as we heard that they could be a little hard to sleep on. We were fine.... i think booking the VIP cabin, was a great idea. kept us feeling comfortable and safe.
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The cruise was very nice. We really enjoyed the experience. Would love to come back and do this cruise again. May be 2 nights in the future.
Sapa Tour is a unique experience. It was interesting to meet the ethnic minority people. The guide was very good and helpful.
Hoi An - good to know about Vietnam history. Hotel was very nice. We enjoyed the cooking class in Hoi An. I love the ancient town. Good for shopping.
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